Articles on AI, LLMs, RAG, AI infrastructure, and software development by Stefan Yoshovski.https://yoshovski.com/https://yoshovski.com/blog/ai-chatbot-that-answers-customer-questions/https://yoshovski.com/blog/ai-chatbot-that-answers-customer-questions/Most AI chatbots are just FAQ widgets in disguise. Here's what it actually takes to build one that understands customers, answers from your own business info, knows when to hand off to a human, and stays within guardrails.Sun, 28 Jun 2026 16:34:00 GMTAI ChatbotsCustomer SupportRAGWhatsAppSmall Business