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Ideas on building with AI

Practical notes on strategy, engineering, and shipping AI products.

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A diverse tech team in a bright modern office collaborating to build an AI chatbot. In the center, a friendly blue robot hologram floats above a table, connected to digital icons. Team members work on laptops, look at flowcharts on monitors, and map out logic on a whiteboard.

Featured 28 Jun 2026 · 6 min read

How to Build an AI Chatbot That Actually Answers Customer Questions

Most AI chatbots are just FAQ widgets in disguise. Here's what it actually takes to build one that understands customers, answers from your own business info, knows when to hand off to a human, and stays within guardrails.

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